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This collection examines how governments use information and public participation in decision-making and service delivery. Contributors consider the relationship between transparency, accountability and trust, drawing on experience in Australia, New Zealand and several other countries.
The chapters discuss government as a digital platform, online services, consultation, community engagement, crowdsourcing and the management of large datasets. Case studies include local government in Melbourne and initiatives in Germany, Finland and South Australia. The volume combines institutional perspectives with practical examples, asking how changes in technology and organisational practice affect the relationship between public agencies and the communities they serve.