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Jill Maben, Jane Ball and Amy C. Edmondson examine the working conditions that make improvements in healthcare possible. Their review connects the circumstances of staff with the quality and safety of the care that patients receive.
Three areas organize the discussion: staffing and skills; psychological safety, teamwork and speaking up; and staff health and well-being. The authors assess the evidence linking these conditions with service performance and consider why improvement efforts become difficult when the basic working environment is inadequate. Individual initiative is placed within the resources and relationships that support it.
The book argues for making improvement part of ordinary frontline work rather than an additional demand detached from it. Attention to time, staffing and communication gives the analysis a practical focus. It provides a concise account of how organizations can understand the relationship between caring for their workforce and improving the services that workforce delivers.
Jill Maben; Jane Ball; Amy C. Edmondson. Workplace Conditions. Cambridge University Press, 2023. https://doi.org/10.1017/9781009363839. Licensed CC BY-NC-ND 4.0; the unchanged original edition and its required notices are retained.
Copyright THIS Institute2023. The unchanged original edition is distributed under CC BY-NC-ND4.0: https://creativecommons.org/licenses/by-nc-nd/4.0/.