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Martin Utley, Sonya Crowe and Christina Pagel introduce operational research as a way of understanding and improving healthcare services. Their account explains how mathematical modelling can support decisions about the design, organization and daily operation of complex systems of care.
After outlining the approach’s origins and its development in British healthcare, the authors discuss techniques for structuring problems, comparing options and representing different stakeholders’ priorities. Examples show how changes in the configuration or operation of a service can affect its performance, and why a clearly defined decision problem matters.
The book also addresses the practical difficulties of turning a model into a sustained improvement. Implementation, wider adoption and the limits of particular methods receive attention alongside their potential benefits. Its emphasis is on the collaboration between researchers and healthcare organizations, providing a concise introduction for people planning or evaluating service improvements.
Martin Utley; Sonya Crowe; Christina Pagel. Operational Research Approaches. Cambridge University Press, 2022. https://doi.org/10.1017/9781009236980. Licensed CC BY-NC-ND 4.0; the unchanged original edition and its required notices are retained.
Copyright THIS Institute2022. The unchanged original edition is distributed under CC BY-NC-ND4.0: https://creativecommons.org/licenses/by-nc-nd/4.0/.