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Russell Mannion examines what organisational culture means in healthcare and what it takes to change it. Making Culture Change Happen looks beyond the use of culture as a general explanation for success or failure, asking how it can be understood, measured and related to the quality of care.
The book traces the origins of interest in managing healthcare culture before introducing conceptual frameworks and assessment tools. It reviews evidence linking culture to organisational performance and considers conditions that may help or hinder change. Different layers and groups within a large organisation are treated as important parts of the problem, rather than assuming one uniform culture.
Mannion also identifies limits in the available evidence and directions for further research. The discussion is intended for adult healthcare practitioners, managers and researchers who need a more precise account of the ideas behind cultural improvement. Its central questions concern how changes work in practice and how their effects can be assessed in complex services such as the National Health Service.
Russell Mannion. Making Culture Change Happen. Cambridge University Press, 2022. https://doi.org/10.1017/9781009236935. Licensed CC BY-NC-ND 4.0; the unchanged original edition and its required notices are retained.
Copyright THIS Institute2022. Unchanged original online edition, CC BY-NC-ND4.0: https://creativecommons.org/licenses/by-nc-nd/4.0/.