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Grant Douglas investigates why large government software projects continue to encounter difficulties despite established rules and repeated lessons from earlier failures. Drawing on interviews and case studies in Australia and New Zealand, he examines the institutions governing sponsorship, project management and forecasting.
The book compares New Zealand’s Novopay payroll project with the EPDP programme and considers the pressures faced by managers and sponsors. Chapters discuss organisational capability, estimates, accountability and the relationship between formal controls and actual delivery. Developed from a 2021 doctoral thesis, the study includes research appendices, tables, diagrams and a bibliography.